Talent
Our employees are the lifeblood of The Hartford, and their commitments and actions define who we are as a company. We invest in creating an inclusive and collaborative work environment to promote innovation and maintain our position as a destination for top talent to come and grow their careers.
Employees are motivated by meaningful work and strong relationships with the people around them. We are proud of our retention results that preserved 92% of our workforce who voluntarily choose to continue their career journey with us and for our talent networking strategies to rehire great people who regret their decision to leave. We credit our culture and employee experience strategies that encompass career support, leader engagement, accountability, work arrangements and Total Reward actions for these strong results.
Employee Engagement
The Hartford consistently scores in the top quartile for employee engagement, and we value the voices of the more than 90% of our employees that participate in our engagement survey process. In 2023, 87% of participants responded favorably to questions about their engagement (their emotional connection to their job and willingness to help us achieve our objectives) and 87% responded favorably to performance enablement (employees’ perceptions about the company’s commitment to customer service, product quality, training and development).
Customers
The Hartford provides the product solutions that people, businesses and communities
need to achieve and prosper. All our business offerings are underpinned by our purpose – underwriting human achievement – and our belief that people are capable of achieving amazing things with the right support.
We leverage our core strengths in underwriting, risk engineering, product development and claims to help our customers pursue their unique ambitions, seize opportunity and prevail through unexpected challenges. And in doing so, we create enduring value for all stakeholders of The Hartford.
Customer Engagement
We gather real-time feedback on our performance at critical customer touch points across all lines of business. Transactional surveys create alerts when a customer has unresolved issues or questions. We continue to average 50,000 completed surveys every month, many including feedback from customers. Employees and managers across the company use this feedback to drive performance and process improvement.
Community
Our philanthropy strategy is grounded in our commitment to advancing social equity. We apply our knowledge, data and expertise to improving access to resources and opportunities that help create stronger, more resilient individuals, businesses and communities. More than 70% of our corporate philanthropic contributions go toward initiatives that help people overcome barriers to achievement stemming from mental, physical, socioeconomic and racial inequities.
We are proud of the nearly 12.8 million lives we have impacted through employee volunteerism and corporate philanthropic donations since 2018. We have casted a bold goal to positively impact 16 million people by the end of 2025.
