Employee Benefits Beyond Insurance

Dad and daughter spending time together

Making Life’s Most Difficult Moments Easier

At The Hartford, we understand the emotional and practical difficulties that come with loss. That's why we offer a suite of services designed to provide comprehensive support for employees and their loved ones during difficult times.
Dad and daughter spending time together

For Beneficiaries

Empathy: Compassionate Loss Support

We are proud to partner with Empathy to offer personalized loss support to beneficiaries. Empathy provides a range of services to help families navigate the complexities of loss, including:
 
  • Processing grief: Access supportive resources to help cope with difficult days and challenging emotions.
  • Navigating probate and taxes: Guidance through all the needed governmental and legal paperwork.
  • Planning the funeral: Help with finding a funeral home and coordinating logistics.
  • Locating professionals: Recommendations for trusted local specialists and consultants.

Dedicated Care Manager

Empathy’s team of Care Managers are available to provide personalized, one-on-one support.

Grief Resources

Daily journaling, guided meditations, breathing exercises and heartfelt audio episodes help you process the many emotions that follow a loss.

Personalized Care Plan

Empathy offers a step-by-step plan tailored to each family’s unique needs.

How Beneficiaries Can Access These Services

Beneficiaries with a group life insurance policy can contact The Hartford at 888-563-1124 to determine eligibility for Empathy’s complimentary services.

Plan Ahead For Employees and Covered Dependents

We’re Here To Help You Get the Most Out of Life

You’re taking steps to care for the people who depend on you. Your life insurance comes with access to a suite of services to ease financial worries and support your loved ones through every step of life’s most difficult moments.

Some of the services available from Empathy include: 
 
  • Will Preparation: Step-by-step guidance and support for preparing your will.
  • Funeral Planning: Detailed instructions and on-demand assistance available to help plan your funeral, burial or cremation ahead of time. 

How To Access These Services

If you have a group life insurance policy with The Hartford, contact The Hartford at 888-563-1124 to determine eligibility for Empathy’s complimentary services.

Additional Services Available2

Most of us will face change, stress or a life-altering problem at some point in our lives. Your company-sponsored Employee Assistance Program can help you find compassionate resources to cope with the emotional, financial and legal issues you or your loved ones may be experiencing.
 
This service includes unlimited phone contact with professionals, as well as up to three face-to-face sessions.* Additionally, health care support services are available if you become disabled or are diagnosed with a critical illness.

Travel Assistance With Identity Theft Support Services

Travel Assistance is available when traveling more than 100 miles from home and for 90 days or less. Services include but are not limited to:
 
  • Medical assistance, including worldwide medical referrals, medical monitoring, prescription transfer, replacement of medical devices and corrective lenses.
  • Emergency transports, medical repatriations, and evacuations and repatriations of mortal remains.
  • Pre-trip information, lost luggage or document assistance and legal referrals.
Identity Theft Support Services provide help 24/7/365, including education on how to prevent theft and advice on what to do if a theft occurs.3 Caseworkers will help review your credit information. If a theft has occurred, they’ll notify major credit bureaus, help complete an identity theft affidavit, help replace credit or debit cards and more.

You Might Be Interested In:

Two people clasping each other's hands

Closing the Gaps in Mental Health

Nearly 30% of U.S. workers said they feel depressed or anxious at least a few times per week.1 Employers are uniquely positioned to help support their employees’ mental health.
 
 
2141959 03/25
 
1 Bereavement Services, Funeral Planning Services and Will Prep Services are provided through The Hartford by Empathy. Empathy is not affiliated with The Hartford and is not a provider of insurance services. The Hartford is not responsible and assumes no liability for the goods and services described in this material and reserves the right to discontinue any of these services at any time. Services may vary and may not be available in all states. Visit www.TheHartford.com/employee-benefits/beyond-insurance for more information.

2 Services are offered through vendors which are not affiliated with The Hartford and these services are not insurance. The Hartford is not responsible and assumes no liability for the goods and services described in this material and reserves the right to discontinue any of these services at any time. Services may vary and may not be available in all states. Visit www.TheHartford.com/employee-benefits/beyond-insurance for more information.

3 Identity Theft Support Services are not available in NY or WA.

* California residents are limited to three prepaid behavioral health counseling sessions in any six-month period. Except for acute emergencies and other special circumstances, additional sessions for California employees are available on a fee-for-service basis
The Hartford Insurance Group, Inc., (NYSE: HIG) operates through its subsidiaries, including underwriting companies Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company, under the brand name, The Hartford,® and is headquartered at One Hartford Plaza, Hartford, CT 06155. For additional details, please read The Hartford’s legal notice at https://www.thehartford.com.
* Customer reviews are collected and tabulated by The Hartford and not representative of all customers.