Our Commitment to Service
The coverage and industry knowledge we provide agents and clients is crucial to their businesses – but it’s only one piece of our relationship.
Service – delivered how and when it’s needed – is what helps insureds take full advantage of what they’ve purchased. We combine our coverage and deep industry specialization with service capabilities designed to deliver the most value at every step of the customer journey.
Our commitment creates a holistic and consultative experience that’s distinctly ours, building trust and respect that can stand the test of time.
Client Service Team
The Hartford’s Client Service team delivers an exceptional end-to-end service experience for our customers. We’ll provide responsive interactions and an efficient, transparent collaboration that provides value to agents and brokers when delivering to clients.
Claims
We know each account that an agent or broker handles is unique. It’s why we create tailored claims services for each account need. And only our most experienced adjusters focus on complex claims. Our specialists:
- Analyze claims
- Address the loss drivers
- Develop tailored solutions to help lower costs
Underwriting
Our underwriters are empowered with the right tools and technology to provide the best-in-class support. We enable our underwriters to be exceptional at their craft and deliver timely responses on accounts that deliver results-oriented solutions.
Digital Solutions
We offer many digital solutions to make the jobs of agents and brokers easier and more efficient.
The Electronic Business Center (EBC) is a platform that allows agents and brokers to complete simplified tasks, including:
- Viewing policy activity and reports
- Tracking and submit endorsements
- Making policy changes
- Accessing billing statements
My Account meets the needs of insureds and offers easy online service, including real-time policy changes and reminders.
TREO which stands for Track Risk. Explore OpportunitiesSM is our risk management information system (RMIS). It’s designed to provide:
- Rich data
- Robust functionality
- Flexibility
- Dynamic reporting
- Simplified claims management
IoT Solutions
Our IoT Innovation Lab actively finds ways for technology to help customers proactively prevent claims. Our team provides actionable insight to help mitigate risks and reduce losses.
Injury Prevention Services
In partnership with our clinical vendors, we offer a comprehensive suite of injury prevention solutions that can be tailored to meet the unique needs of our customers. These services can be delivered in-person or virtually to help businesses keep their
employees safe and healthy on the job.
employees safe and healthy on the job.
Workers’ Compensation and Group Benefits Integration
As a leading carrier of disability and workers’ compensation insurance, we are uniquely positioned to provide integrated services, such as coordinated claims management, across workers' compensation and group benefits. These services provide employers with data-driven insights and more time to focus on the needs of their employees and their business.
Operations
We’re committed to creating differentiated experiences with speed and ease. So, we provide a single point-of-contact for service inquiries and escalations. This allows us to provide personalized service throughout the new business process, which leads to subsequent endorsement requests and policy renewals.
Premium Audit
Through a high-touch model, we communicate proactively and act in a responsive manner for our partners. Insureds, agents and underwriters will have a better understanding of what to expect during a premium audit and what to expect at every step of the process. For complex accounts, they’ll go through a specialized audit model, which includes a post-audit consultation.
Risk Engineering
We’re deeply invested in risk engineering services to help businesses reduce claims. Our Risk Engineering team understands why things go wrong and can provide loss control services to create the safest work environment possible.
Billing
Our experienced billing analysts have a complete understanding of the complex products we offer. They provide communication and problem solving with customers on billing, collections and billing process-related issues.