International Commercial Claims

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Ensuring An Outstanding Claims Experience

A carrier’s reputation depends on customer service in all categories, with the claims experience being pivotal.
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Count on Our International Claims Team

After a loss, lives and livelihoods depend on getting back to business. The Hartford has been helping customers restore their lives and businesses for over 200 years. We care about the customer experience, and we never stop improving based on the feedback we receive.
 
With personnel set across the world, our claims professionals within The Hartford’s International Claims team have the resources and specialized knowledge to help deliver the strongest outcomes on even the most complex or unique claims. We value your time and strive to provide you a process with speed and ease. Our specialists communicate effectively with you to analyze claims, address loss drivers, and develop tailored solutions to help lower costs.
Our team works on numerous commercial specialty claims, organized in the following:
 
Financial Lines 
  • Management Liability 
  • Professional Liability
  • Financial institutions 
Casualty
  • General Liability 
  • Environmental
  • Life Sciences 
Marine & Upstream
  • Cargo
  • Fine Art & Specie 
  • Transport 
  • Marine & Energy Liability
  • Upstream
Political Risks
  • War on Land 
  • Strikes, Riots and Civil Commotion 
  • Sabotage & Terrorism 
  • Credit and Political Risk 
Nav Re
  • Property Treaty
We are a paperless office and therefore request that all communications are via email.
 
Nick Doyle 
International Head of Claims 
 
Anthony Durnford
International Deputy Head of Claims
 
Stephanie Kovatchev
International Claims Operations Manager
 
Emma Watling
International Core Claims Manager – Marine, Energy, Political Risks and Casualty
 
Peter Perry
International Core Claims Manager – Financial Lines
 
Ray Hu 
Asia Claims Manager
 
If there are unusual circumstances that require original or hard copy documents to be sent by post, please send them to:
TAO: Claims Manager
The Hartford
8th Floor, 6 Bevis Marks
Bury Court, London
ECA 7BA
 

Complaints

We are dedicated to providing you with a high level of service and endeavor to maintain this at all times. If you feel our service does not meet the standards you expect, please contact us as soon as possible.
 
Download Information on how to provide feedback or file a complaint.